TEXTILE CONSULT LTD

Privacy Policy

Last updated: June 2026  |  Version: 1.0

This Privacy Policy explains how Textile Consult Ltd (‘we’, ‘us’, ‘our’) collects, uses, and protects your personal data when you visit our website at www.textileconsult.co.uk or interact with us.

We are committed to handling your personal data responsibly and in accordance with UK data protection law. If you have any questions, our contact details are at the end of this policy.

1. Who We Are

Textile Consult Ltd is a specialist textile consultancy registered in England and Wales. Our website address is: https://www.textileconsult.co.uk

For the purposes of UK data protection law, Textile Consult Ltd is the data controller responsible for your personal data.

Email: hello@textileconsult.co.uk

2. What Data We Collect and Why

2.1 Website Technical Data

When you visit our website, our hosting provider automatically logs standard technical information: your IP address, browser type and version, pages visited, and the date and time of your visit. This data is used solely to maintain website security and performance. It is not used to identify you individually and is typically retained for up to 90 days.

2.2 Contact Enquiry Form

When you complete our contact form, we collect your first name, last name, and email address, along with the content of your message. We use this information solely to respond to your enquiry. This data is stored within our WordPress website and is not shared with any third-party mailing or CRM service.

Our lawful basis for this processing is our legitimate interest in responding to business enquiries. We retain contact form data for up to two years after an enquiry is resolved, after which it is deleted.

2.3 Mailing List Sign-Up (Mailchimp)

Our website includes an optional sign-up form inviting visitors to join our mailing list. If you choose to sign up, we collect your email address. You may also be asked for your first name. This data is stored and managed by Mailchimp (The Rocket Science Group LLC), a third-party email marketing platform based in the United States.

We use the mailing list to send general news and updates about Textile Consult, and to notify subscribers when new services or tools become available. We will only send communications relevant to what you signed up for.

Our lawful basis for this processing is your consent. You can unsubscribe at any time using the link included in every email we send, or by contacting us directly. Withdrawing consent does not affect the lawfulness of any processing carried out before you unsubscribed.

Mailchimp processes your data in the United States under appropriate safeguards. Their privacy policy is available at: https://mailchimp.com/legal/privacy/

2.4 Consultation Booking (Calendly)

We use Calendly to manage bookings for free 30-minute discovery calls. If you book a call, Calendly collects your name and email address to manage the appointment and send you confirmation and reminder emails. No payment is taken at the time of booking.

Our lawful basis for this processing is the performance of a pre-contractual step at your request. Calendly processes data in the United States under appropriate safeguards. Their privacy policy is available at: https://calendly.com/privacy

Please note: Calendly is a separate service and this booking does not involve payment processing of any kind through our website.

2.5 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised information including pages visited, time spent on the site, and how users arrived. This helps us improve our content and user experience.

Google Analytics sets cookies on your device (see Section 3). Data may be transferred to Google’s servers in the United States. Google LLC participates in the EU-US Data Privacy Framework, providing appropriate safeguards for this transfer.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout. You can also manage or decline analytics cookies via our cookie consent banner when you first visit the site.

Our lawful basis for Google Analytics is your consent, given when you accept analytics cookies.

2.6 Embedded Content from Other Websites

Some pages may include embedded content from third-party platforms such as YouTube or LinkedIn. Embedded content behaves as though you had visited those platforms directly — they may set their own cookies, collect data about you, and monitor your interaction with the content, particularly if you are logged in to those services.

3. Cookies

Cookies are small text files stored on your device. We use the following categories:

  • Strictly necessary cookies: Required for the website to function. These include session management and a temporary cookie to check whether your browser accepts cookies. No consent is required for these.
  • Analytics cookies: Set by Google Analytics to collect anonymised usage data. These are placed only with your consent, given via our cookie banner.
  • Preference cookies: If you save display preferences on the site, a cookie stores these for up to one year.

You can manage or withdraw cookie consent at any time via the cookie settings link in our website footer, or through your browser settings. Disabling certain cookies may affect site functionality.

We comply with the UK Privacy and Electronic Communications Regulations (PECR) and do not place non-essential cookies without your prior consent.

4. Lawful Basis for Processing

UK GDPR requires us to identify a lawful basis before processing personal data. We rely on the following:

  • Legitimate interests: For responding to contact enquiries and maintaining website security. We balance these interests against your rights and do not override them.
  • Consent: For Google Analytics cookies and mailing list sign-ups. You may withdraw consent at any time.
  • Pre-contractual steps: For processing your consultation booking via Calendly, at your request.
  • Legal obligation: Where we are required by law to retain certain records.

5. Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

Data is shared only with the service providers necessary to operate this website and our services. These currently include:

  • Our hosting provider — for website infrastructure and technical logs.
  • Google LLC — for Google Analytics (anonymised usage data only).
  • Mailchimp (The Rocket Science Group LLC) — for mailing list management, where you have signed up.
  • Calendly Inc. — for consultation booking management.

Where these providers process data on our behalf, we ensure appropriate data processing agreements or equivalent safeguards are in place.

6. International Data Transfers

Some of our service providers are based in the United States. Transfers to these providers are covered by the following mechanisms:

  • Google Analytics: Google LLC participates in the EU-US Data Privacy Framework.
  • Mailchimp: Transfers are covered by Standard Contractual Clauses (SCCs) and Mailchimp’s participation in the EU-US Data Privacy Framework.
  • Calendly: Transfers are conducted under appropriate safeguards including Standard Contractual Clauses.

If you would like further information about the specific safeguards in place for any transfer, please contact us.

7. How Long We Keep Your Data

  • Website technical logs: up to 90 days.
  • Contact form data: up to two years after the enquiry is resolved.
  • Mailing list data: retained until you unsubscribe or request deletion.
  • Calendly booking data: subject to Calendly’s own retention policy; please refer to their privacy policy.
  • Google Analytics data: anonymised; we recommend a maximum retention period of 14 months within Google Analytics settings.

We review the data we hold regularly and delete or anonymise it once it is no longer needed.

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Ask us to correct inaccurate or incomplete data.
  • Right to erasure: Ask us to delete your data where there is no compelling reason to continue processing it.
  • Right to restriction: Ask us to limit processing in certain circumstances.
  • Right to data portability: Where processing is consent- or contract-based and automated, request your data in a portable format.
  • Right to object: Object to processing based on legitimate interests, or to direct marketing at any time.

To exercise any of these rights, please contact us at info@textileconsult.co.uk. We will respond within one month. If we are unable to comply, we will explain why.

You also have the right to complain to the ICO if you believe we have not handled your data lawfully:

Website: https://ico.org.uk

Telephone: 0303 123 1113

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

9. If You Are Based in the EU or EEA

If you access our website from within the European Union or European Economic Area, EU GDPR (Regulation 2016/679) may also apply. Your rights under EU GDPR are broadly equivalent to those described in Section 8. Your supervisory authority will be the data protection regulator in your country of residence. A list of EU supervisory authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

10. Security

We take reasonable technical and organisational measures to protect your personal data, including secure HTTPS connections, access controls, and data minimisation. No method of internet transmission is completely secure. If you believe your data has been compromised, please contact us immediately.

11. Children

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has submitted data to us without appropriate consent, please contact us and we will delete it.

12. Links to Other Websites

Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to read their own privacy policies before providing personal information.

13. Changes to This Policy

We review and update this policy as our services develop or as applicable law requires. The version number and ‘Last updated’ date at the top of this document will be revised accordingly.

Note for internal use: This policy will require updating before the launch of any membership or subscription service. At that point, sections will need to be added to cover: MemberPress as a data processor; Stripe as a payment processor; membership account data collection, retention and lawful basis; and any additional cookies introduced by MemberPress.

14. Contact Us

For any questions about this policy or how we handle your personal data, please contact:

Textile Consult Ltd

Website: www.textileconsult.co.uk

Email: hello@textileconsult.co.uk

This policy should be read alongside our Cookie Policy , which is available on our website.